Massive reductions in calls and queries to the Onboarding Medical Education Team with Eolas Medical

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Organisation Overview

  •    Name of Organisation: North Tees & Hartlepool NHS Foundation Trust

  •    Type of Healthcare Setting: Hospital

  •    Department/Team Using Eolas: Medical Education

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Overview

North Tees & Hartlepool NHS Foundation Trust adopted Eolas Medical to simplify access to key information and improve internal communication across its Medical Education team. Following a short onboarding session, Eolas became the central hub for guidance, induction materials, and everyday processes. The Trust reports a major reduction in calls and queries, improved team alignment, and overwhelmingly positive feedback from staff, who praise Eolas as a one stop platform for trusted information.

Challenges Before Eolas

Having one area to access all Information that could be accessed outside of the Trust

Implementation Experience

It could not have been simpler, it was up and running following a short meeting with Ryan. The benefits were also immediate in that we used it as our main source for communication and able to sort a lot of pre-induction requirements by using Eolas.

Efficiency and Speed

Eolas has massively reduced the amount of calls and queries and also benefits the team as they are all aware of the same Information and can also refer to it for any processes/queries they might be unclear of.

We are predominantly populating with Postgraduate Information and this has received excellent feedback, comments such as:

"our colleagues In other Trusts don’t have anything like this"‍

"Eolas is really useful as a one stop point for Information"

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Quantitative Feedback

Please rate the following areas on a scale of 1 to 5 (1 =strongly disagree, 5 = strongly agree):

  •    Eolas has improved team efficiency: 5

  •    Eolas has made it easier to access information: 5

  •    Eolas has increased staff satisfaction: 5

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I am a big fan of Eolas, it is very user friendly, any queries I have had have been answered very quickly and offers of teams meetings to discuss/iron out any issues.  I look forward to building on our content in future and am positive it can only be aplus in all ways.

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