Organisation: Milwaukee County Office of Emergency Management
Setting: County-wide Emergency Medical Services (EMS) System
Team Using Eolas: Field providers and leadership across Milwaukee County EMS
Implementation Period: Ongoing (live for over a year)
Tool Introduced: Eolas Medical Platform
The Challenge
Prior to Eolas, Milwaukee County OEM faced persistent barriers to efficient clinical operations, including:
• Difficulty accessing clinical guidelines
• Multiple outdated guideline versions lingering in the system
• Frequent crashes of the previous platform, sometimes unresolved for weeks
• Poor search functionality, lacking keywords, linking, or external integration
These issues led to frustration among field providers and compromised timely access to evidence-based care.
The Solution
Milwaukee County OEM adopted Eolas Medical to centralise and streamline clinical information access. Key features implemented included:
• A custom-built structure designed in collaboration with the Eolas team
• Keywords and cross-linking between related guidelines and medication pages
• A logical and intuitive layout, ensuring ease of use from Day One
Onboarding was described as “extremely easy”, with immediate impact upon go-live.
Efficiency & Workflow Impact
• Rapid access to information: Significantly faster retrieval of guidelines in the field
• Streamlined navigation: Linking between treatments and meds reduces time and confusion
• Search that works: Field-tested improvement in keyword-based lookups
“Much, much faster… enhanced their care significantly,” noted providers from across the EMS system.
Improved Guideline Adherence
• Providers now confidently navigate between protocols and medications
• Greater clarity in decision-making leads to increased compliance with guidelines
• The platform supports consistency across rotating and experienced staff
Though formal metrics are still being evaluated, early results point to meaningful behavioural change in usage and protocol adherence.
Impact on Patient Care
• Faster access to clinical guidance enables quicker, more accurate decisions
• Anecdotal reports suggest improved time to life-saving interventions
• Reduced hesitation leads to more confident field treatment
Eolas became a trusted reference point during both emergency calls and clinical education.
Staff Satisfaction & Cultural Shift
• “Drastic improvement from the old methods” is a consistent theme
• Staff report less frustration, better confidence, and more engagement with the platform
• Notifications help keep providers current with evolving guidelines
Eolas has not just improved clinical performance — it’s helped shape a culture of preparedness and professionalism.
Quantitative Feedback (5/5 across the board)
Improved team efficiency - ⭐⭐⭐⭐⭐
Easier access to information - ⭐⭐⭐⭐⭐
Enhanced guideline adherence - ⭐⭐⭐⭐⭐
Improved patient care - ⭐⭐⭐⭐⭐
Increased staff satisfaction - ⭐⭐⭐⭐⭐
Testimonial
“Eolas Medical was a game-changing solution for our agency. Their responsiveness and platform solidified choosing them to house our guidelines and documents. Over a year later, we continue to hear positive feedback from providers both new and seasoned that Eolas has improved their patient care and confidence in finding solutions to tough patient care questions.”
Key Takeaways
• Eolas enabled immediate efficiency gains, with measurable improvements in provider speed, satisfaction, and confidence.
• Customisation and thoughtful onboarding were critical to success.
• The platform is actively contributing to better care delivery across a busy, complex EMS environment.
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