St George's University Hospital Paediatric Department Transforms Guideline Access and Infection Control Response with Eolas Medical

Organisation Overview

St George's University Hospital is a major teaching hospital in London. The Paediatric Department, including its subspecialties, adopted Eolas Medical to replace their Trust intranet as the primary point of access for clinical guidelines and protocols.

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Challenges Before Eolas

The Trust intranet's search engine was unhelpful when clinicians were looking for specific guidelines, and doctors struggled to find what they needed. Editing the platform was complicated and time-consuming, which meant many guidelines were out of date or duplicates were present. This combination of poor discoverability and outdated content resulted in a lack of adherence to protocols across the department.

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Implementation Experience

The team saw benefits almost immediately after implementation. Staff were very pleased that guidelines were finally accessible on their phones, and the platform's ease of editing was equally valued, enabling the department to keep content current without the previous administrative burden.

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Efficiency and Speed

Eolas has significantly improved team efficiency. The department is a subspecialty with complex referral pathways to national reference centres and highly specific sample-sending protocols. Previously, the difficulty of accessing these guidelines meant processes were frequently carried out inappropriately, creating substantial extra work for both junior and senior clinicians. With Eolas, these pathways are now readily accessible, and the team reports that the platform has radically changed how accurately these processes are followed. There has also been a marked reduction in routine questions from junior to senior staff about information already covered in guidelines.

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Guideline Adherence and Patient Care

Guideline adherence has improved noticeably. Because guidelines are now accessible directly on clinicians' phones, infection control measures for uncommon paediatric presentations, such as TB, measles, and monkeypox suspicion, are checked immediately and carried out appropriately, making a significant difference to patient safety in time-sensitive situations.

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Staff Satisfaction

Staff frustration around accessing local internal guidelines has reduced considerably. The team reports that everyone is very grateful for the platform, with its phone-based accessibility and straightforward editing removing longstanding pain points.

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Quantitative Ratings

Team Efficiency - 5/5

Ease of Information Access - 5/5

Guideline Adherence - 5/5

Patient Care Improvements - 5/5

Staff Satisfaction - 5/5