Institution: Salford Royal NHS Foundation Trust
Department: Emergency Medicine
Project Type: Quality Improvement Initiative
Period Assessed: August – November 2022
Tool Introduced: Eolas Medical app
The Problem
Healthcare professionals at SRFT were routinely delayed by IT systems when searching for critical clinical information — including:
• Departmental policies
• Specialist contact numbers
• Patient information leaflets
• Treatment pathways
• Emergency protocols
Even with newer technologies like Virtual Desktop Infrastructure (VDI) and QR codes in Resus, clinicians reported access times were too slow — especially during time-sensitive patient care moments.
The Intervention: Eolas Medical app
To address this, SRFT deployed the Eolas Medical app as part of a trial in their Emergency Department. The app aimed to deliver:
• Lightning-fast access to key clinical resources
• Streamlined communication tools (e.g., rota management)
• Education, wellbeing, and safety update sections
• Offline access capability
A diverse group of clinicians (ACPs, junior doctors, consultants) participated in timed trials comparing access times using:
1. Pre-Virtual Desktop infrastructure
2. Virtual Desktop-only setup
3. Virtual Desktop + QR Codes in Resus
4. Eolas Medical app
Quantitative Results: Time to Access Clinical Information
Total average time to find 5 items:
• Pre-VDI: 7.9 minutes
• VDI Only: 7.2 minutes
• VDI + QR Codes: 4.4 minutes
• Eolas Medical App: 🚨 2.1 minutes — a 73% faster experience vs pre-VDI.
Key Benefits
Efficiency Gains
• Reduced average access times by up to 87% for critical protocols and contacts.
• Clinicians save minutes per shift — critical in emergency settings.
Patient Safety
• Faster access to protocols = better compliance with evidence-based care.
• Timely treatment decisions reduce risk and enhance outcomes.
Staff Satisfaction & Burnout Reduction
• Reduced frustration from current IT systems.
• Centralised, intuitive access improves workflow and morale.
• Additional features support clinician wellbeing (rotas, wellbeing hub).
Key Takeaways
• Information access delays significantly impact frontline care — even with modern IT intranet systems.
• A mobile-first, context-aware solution like Eolas Medical, dramatically improves speed and usability.
• Such platforms directly contribute to efficiency, safety, and workforce resilience — key challenges in today’s healthcare landscape.
%201.svg)
%201.svg)
