• Name of Organisation: Leeds Teaching Hospital Trust
• Type of Healthcare Setting: Hospital
• Department/Team Using Eolas: Medicines Management Pharmacy Services (MMPS)
Before adopting Eolas Medical, the Medicines Management Pharmacy Services team at Leeds Teaching Hospitals faced significant difficulties with their existing platform, which was outdated and fragmented. Information was stored across too many different locations, making it difficult for staff to find what they needed efficiently.
The path to implementation required considerable perseverance. Within the Trust, it took almost two years to obtain information governance, cyber security, IT approval, and departmental Senior Leadership Team approval. However, once these hurdles were cleared, the team launched Eolas and now runs the platform within their area.
The team has established a structured rollout plan with a 12-week touchpoint review before switching off old systems, followed by a further 12-week touchpoint review. Early adoption has been encouraging — 25% of invited users signed up within the first three weeks of launch.
The platform has saved time by consolidating information into one location with better linking between resources. Staff particularly value the cross-platform accessibility, with Eolas working seamlessly across the app, desktop, and web browser. The department uses Eolas as a closed, private space managed specifically for their area of hospital staff, and there have already been positive comments about how easily accessible it is for the many staff who have been invited.
Formal feedback will be gathered at the emotional touchpoint review in 12 weeks' time. Staff are already aware of the platform as it is used in another format within the department, and early indications from the smaller soft launch team are positive.
Results from the smaller team during soft launch:
• Eolas has improved team efficiency: 4/5
• Eolas has made it easier to access information: 5/5
• Eolas has positively impacted guideline adherence: 3/5
• Eolas has enhanced patient care: 3/5
• Eolas has increased staff satisfaction: 4/5
The team notes that better results are anticipated following the full 12-week touchpoint review.
"The support and experience was great at implementation. The approval process internal was the most challenging for us as a department. But once launched there has been little or no issues reported. Runs smoothly and easily accessible. Feels like we have brought a part of our NHS department into a modern age."
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