University of Kentucky Emergency Department Transforms Protocol Access with Eolas Medical

The Challenge

Before Eolas Medical, the Emergency Medicine department at the University of Kentucky faced a significant challenge with internal knowledge management: guidelines and protocols were housed in multiple disconnected locations. Some were printed and taped to walls, others circulated through email, and still more lived on the institution's intranet platform. This fragmentation made it difficult to reference the correct version of a document and created real obstacles when it came to routine editing and updating of clinical guidance.

Implementation

The onboarding process was described as rather seamless. While it did require someone proactively inviting and adding attending physicians and residents to get things started, the concept of uploading documents to Eolas was adopted quickly. Within three to six months, referencing the app became commonplace across the department, with clinicians increasingly choosing to house their documents and workflows on the platform.

Impact on Efficiency and Access

Eolas has become the department's source of truth for clinical workflows, including criteria for specialty consults and referrals to specific specialists. Access to information has improved dramatically — the institution's intranet is not easily accessible via mobile device, and much of emergency medicine work occurs at the bedside, away from a computer. Having a searchable system on a mobile device has proven exceptionally helpful, allowing clinicians to reference institutional protocols without leaving the patient's side, maintaining their connection for real-time decision-making and communication.

Guideline Adherence

The department reports that Eolas has improved adherence to guidelines and protocols, and has certainly made reinforcing awareness of those guidelines easier across the team.

Staff Satisfaction

Staff feedback has been positive, with no complaints received about the app or platform. A particularly notable outcome is that graduated residents have expressed a strong desire to retain access to institutional protocols through Eolas. The department opted to allow former residents to remain on the platform using non-institutional email addresses — a testament to the value clinicians place on the resource even after completing their training.

Quantitative Ratings

• Team efficiency: 4/5
• Ease of accessing information: 5/5
• Guideline adherence: 4/5
• Enhanced patient care: 3/5
• Staff satisfaction: 4/5

Testimonial

"The Emergency Department has to collaborate across so many other departments and specialties that having a singular platform for searching documents and workflows is exceptionally important. The hospital, otherwise, has no other platform that allows a user to search for what they need. Our policies and guidelines are so siloed across department SharePoints and other intranet platforms — it makes consistency and accessibility impossible without Eolas."