Case Study

University Hospital Lewisham Acute Paediatrics Improves Guideline Access and Patient Safety Netting with Eolas Medical

The Acute Paediatrics team at University Hospital Lewisham adopted Eolas Medical to replace hard-to-find intranet guidelines and outdated paper leaflets — with staff now using it as their primary resource for clinical guidelines and QR-coded patient information leaflets that have strengthened safety netting in the paediatric emergency department.

Background

University Hospital Lewisham is part of Lewisham and Greenwich NHS Trust, serving a large and diverse population in south-east London. The Acute Paediatrics team manages a high volume of patients across inpatient and emergency settings, with new staff joining regularly on rotation and requiring rapid access to departmental guidelines and resources.

The Challenge

Before Eolas Medical, the team faced multiple challenges. Guidelines were difficult to find on the trust intranet. During induction, new staff received large volumes of separate information that was hard to keep track of and refer back to when needed. Patient information leaflets were often old and out of date, requiring reprinting to share as paper copies. The overall result was inconsistent access to the resources clinicians needed at the point of care.

Implementation

Securing initial departmental and governance buy-in proved challenging when the platform was proposed at a direct cost to the department. However, positive feedback from staff was immediate and ongoing, particularly regarding guideline accessibility and the availability of QR codes for sharing patient leaflets. Onboarding remains an ongoing process given the regular rotation of new staff and the reliance on one main consultant advocate to demonstrate the platform’s features to newcomers.

Key Outcomes

All team members now use Eolas Medical as their primary resource for guideline access. The patient information leaflet section has become particularly popular, with QR codes enabling easy sharing with families. Most directly, this has improved safety netting in the paediatric emergency department, making discharge advice more robust and consistent.

Staff feedback has been overwhelmingly positive. Nurses and doctors alike have expressed how much they value the platform, describing it as user-friendly and praising the department for offering it. The success has been driven largely by a single consultant champion, demonstrating the impact that dedicated clinical leadership can have on digital adoption.

Testimonial

“Eolas has been a brilliant tool in improving access to information within our team. It is popular with nurses and doctors alike and people have commented that they find it user-friendly and are impressed that this is something we offer in our department.”